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How do I make a complaint?


You can make a complaint by completing an online form

In person

You can complain in person at any police station

By post

Write to the following address:

Detective Superintendent
Professional Standards Department
Police Headquarters
P O Box 77
Preston PR4 5SB

By phone

Call 01772 413777 (24hr answerphone facility) or speak to one of our Contact Management Staff using the 101 telephone service

To assist us in making your complaint please include as much detail as you have about the circumstances of your complaint, including any names, reference numbers or details of any documents or CCTV that you might have in your possession that might support your complaint.

Lancashire Constabulary strive to deliver the best possible service to all sections of the community and in particular without unfair discrimination according to age, disability, gender, ethnicity, religion/belief or sexual orientation.

To assist us in understanding and monitoring our performance in providing a fair service and to enable us to meet our legal obligations in relation to diversity, at some stage of the process you will be asked to provide information about:

  • Your gender
  • Your date of birth
  • Your ethnic origins
  • Whether you consider yourself to be disabled
  • Your sexual orientation
  • Your faith/belief

We appreciate that these are issues of a personal nature and you retain the right to refuse to answer them. Any information you provide will be treated in the strictest confidence.