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Say thanks or make a complaint


If you would like to say thanks to, or compliment a member of Lancashire Constabulary on their conduct, or alternatively, if you have a complaint, please use our online reporting site.

Note: In order to submit a report to Lancashire Constabulary you will require a valid email address.

In person

You can complain in person at any police station.

By post

Write to the following address:

Detective Superintendent
Professional Standards Department
Police Headquarters
P O Box 77
Preston PR4 5SB

To assist us in making your complaint, please include as much detail as you have about the circumstances of your complaint, including any names, reference numbers or details of any documents or CCTV that you might have in your possession that might support your complaint.

Lancashire Constabulary strives to deliver the best possible service to all sections of the community and in particular without unfair discrimination according to age, disability, gender, ethnicity, religion/belief or sexual orientation.

To assist us in understanding and monitoring our performance in providing a fair service and to enable us to meet our legal obligations in relation to diversity, at some stage of the process you will be asked to provide information about:

  • Your gender
  • Your date of birth
  • Your ethnic origins
  • Whether you consider yourself to be disabled
  • Your sexual orientation
  • Your faith/belief

We appreciate that these are issues of a personal nature and you retain the right to refuse to answer them. Any information you provide will be treated in the strictest confidence.