Police Control Room Operator


We are not currently recruiting for the Police Control Room Operators. 

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It is an exciting time to join us as a Police Control Room Operator (PCRO) as we are currently in the process of upgrading the control room at headquarters.  This means you will get to work in a state of the art purpose built environment to help you perform your duties to the highest of standards. You will be based at headquarters in Hutton which is where your initial training will take place.  After the initial training you will be working from an alternative control room (Burnley, Preston or HQ) whilst the upgrade to the main control room takes place.

Being a Police Control Room Operator is more than just answering calls – it’s about obtaining and providing accurate information to ensure the right decisions are made to help and keep people safe.

PCROs are predominantly the first point of contact for members of the public wishing to speak to the police.  Covering the whole of Lancashire, PCROs will deal with all emergency (999) and non-emergency calls (101), identifying risk, threat and vulnerability and grading the incident correctly.  

What's life like as a Police Control Room Operator?

It's fast paced.

On a typical day, we receive on average 600 999 calls and over 2200 non-emergency calls. Each call is dealt with on its own merits according to the needs of the caller who may be vulnerable or a distressed victim in need of help or support.

Every day is different in the force control room. In one instance, you may be dealing with a victim of a serious assault and the next, providing support to someone reporting one of their family members missing. 

It's being part of a 24/7 team.

You'll be providing support around the clock including weekends and during the holidays. 

Each shift you will work 10 hours with a shift pattern that consists of 2 early shifts (start between 7am - 9am), 2 late shifts (start between 11am - 3pm), 2 night shifts (start between 6pm and 10pm) followed by 4 consecutive days off. 

It's supported. 

PCROs receive an initial comprehensive training course followed by a further period of tutoring. There will be constant support and the opportunity to learn new skills allowing for continuous development. 

As part of your progression, you will also receive training to be a radio dispatcher and will be responsible for the deployment of Police Officers to incidents.

If you have any questions simply email our recruitment team: [email protected]. 


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