Doorstep crime

A bogus caller may call uninvited to your home with the intention of tricking you into letting them in by saying they are from the water board or energy provider so that they can steal from you.

A rogue trader may advise you that you need work doing on your roof, driveway or other part of your home. They may even say that your property is dangerous and that you will be responsible if someone is injured. The work they do can be poor standard and prices are often inflated.

Older adults in particular are at risk but anyone can become a victim.

STOP - Before you answer the door, stop and think if you are expecting anyone. Make sure your back door and any other doors leading outside are locked before you go to the front door. If you feel uncomfortable don’t answer the door and lock it.

CHAIN - Open the door with the chain or door bar in place. These act as a barrier when talking to unexpected callers. Talk through a window if you can.

CHECK - Always ask for ID. Genuine callers will always have identification. If you are still uncertain, phone the organisation and confirm the person’s identity. Genuine callers will be happy to wait.

If you are not expecting a visitor, do not know who is at the door, have any doubt or feel uncomfortable DO NOT open the door.

Some companies also have password protection schemes where they will supply you with a password that only you and the caller will know.

Neighbourhood Watch schemes are proven to reduce burglary and deter bogus callers. Sign up In The Know our free local messaging scheme or to join your local watch scheme contact your local Watch Liaison Officer.

If you think you have been a victim of fraud, report it to Action Fraud, a national agency who record and investigate reports of all types of fraud.

For general advice you can call Citizens Advice on 08454 04 05 06.

How to protect yourself from doorstep crime:

  • Never agree to have any work done as a result of a cold call. Don't make snap decisions and don't be pressurised into having the job done.
  • If you think work needs doing to your home, get written quotes from two or three traders, detailing the work to be done and a final price. Never rely solely on a mobile phone number.
  • Ask friends and relatives to recommend a reputable business.
  • Only pay in full once the work is completed to your satisfaction. You may be asked to pay money up front for trader's materials, ensure this only covers the cost of those materials never pay the full amount in advance.
  • Check the identity of all callers to your home. Ask for photo identification even if the caller claims to be from a utility company, the police or local authority. Check it carefully with the telephone number in the phone book, not the number on the ID. All genuine officials are issued with identification that they carry with them. If you are worried, do not answer the door.
  • Do not keep large amounts of money in your home no matter how well you think it is hidden. Volunteering to pay large amounts in cash may be an indication that you may have more cash on the premises.

Help Direct - Safe Trader Scheme in partnership with Lancashire County Council Trading Standards

The Safe Trader Scheme aims to help people in Lancashire find traders for property repairs, home improvements and domestic services such as cleaning and laundry. It is funded by Lancashire County Council as part of the Help Direct Service.

Home Improvement Agencies in Lancashire provide impartial help, advice and support on all aspects of home improvements, adaptations, repairs and maintenance works to your homes.


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