What is the Community Trigger?

The Community Trigger gives victims who have persistently reported problems of anti-social behaviour the right to request a review of their case, where they believe their complaint has not been properly addressed.

Who can use the Trigger?

A victim or someone acting on their behalf should use the Community Trigger if they have reported antisocial behaviour to the Council, Police and / or a registered housing provider (social landlord) three times about separate incidents in the last six months.

The Trigger cannot be used to report general acts of crime or hate crime and does not replace the formal complaints procedures of individual organisations.

How does it work?

A victim or someone acting on their behalf should use the Community Trigger if they have reported antisocial behaviour to the Council, Police and / or a registered housing provider (social landlord) three times about separate incidents in the last six months.

The Trigger cannot be used to report general acts of crime or hate crime and does not replace the formal complaints procedures of individual organisations.

What if my request does not meet the criteria?

If you do not meet the criteria outlined above, or you already have a formal complaint being dealt with by one of the organisations involved or the Tenants’ Champion, your case is not appropriate for the Community Trigger.

To report an issue for the first time please:

  • Contact the police online,contact your local officer directly (details can be found on the Your Area section of our website) or by telephone on 101
  • Contact your landlord if you are a tenant of a registered housing provider
  • Contact your local council, see the list below.

You may also wish to involve

  • Your local Councillor
  • The Tenants’ Champion using the online complaints form. 

In an emergency or if you feel in immediate danger always dial 999

What if I am not satisfied with the response?

If you are unhappy with our response, you can request a further review from the Chair of your local Community Safety Partnership.

Unresolved complaints can be referred to the Local Government Ombudsman or Independent Police Complaints Commission.

Using the Community Trigger

To use the Community Trigger you should see the website of your local council and search for 'Community Trigger'.

You will need to give details of each time you’ve complained, to who (name, organisation and/or Incident Reference Number) and information about the anti-social behaviour.


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